Shipping & Delivery
FREE EXPRESS SHIPPING on orders over $100 within Australia.
Orders under $100 are charged a flat rate of $12 for express shipping.
Important Note about Dangerous Goods products
Due to the flammable nature of dangerous goods, your order will be restricted to regular shipping:
FREE STANDARD SHIPPING on orders over $100 containing DG products
Orders under $100 containing DG products are charged a flat rate of $10 for standard shipping.
If you place your order before 12:00pm on a weekday, you can be sure to get your order dispatched same day, however during busy times we may dispatch your order next business day. All standard orders will be processed and dispatched within 1 business day. Standard Australia Post parcel delivery times will then apply once your parcel leaves our warehouse. Your R+Co Australia parcel will generally reach your intended delivery address within 3-5 business days from the time you place your order.
Please note that the free shipping option becomes available automatically at time of checkout when your shopping cart content value after discount and excluding gift cards meets the minimum value threshold. No promo code required.
Tracking your order
As soon as your order has been dispatched from our warehouse you will receive an email with a tracking number that can be used to check your parcel’s progress. To track your parcel and get an estimated delivery time, just follow the link in the tracking email.
Estimated Delivery Time
To estimate your delivery time, visit Australia Post and enter the postcode 2759 in the ‘From’ field and your own postcode in the ‘To’ field. Remember to also consider the processing time for dispatching your order when working out when to expect your parcel!
Authority to leave (ATL) in a safe place
All orders sent within Australia, if you are not available to sign for your order, Australia Post's drivers and posties will try to hand the parcel in person. If no one is home, then drivers will always try to find a safe place to leave the parcel (if size allows, this includes the letterbox). In cases where a safe place isn't available, Australia Post drivers will leave a note with instructions for pick up from a designated post office. If you are an Australia Post My Post customer you may be contacted by Australia Post prior to delivery offering their Safe Drop service where you waive the requirement for a signature. Learn more about Australia Post's ATL service
While we do everything we can to ensure your order is delivered in a timely manner, R+Co Australia will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over, or by any event which is out of our reasonable control or foresight, including but not limited to any delay caused by an incorrect delivery address being provided to us.
If any items in your order are out of stock at the time your order is packed, we will notify you via email and ask you whether you would prefer to be refunded for those items or those items held and sent to you once back in stock.
Problems with your order?
We want you have the best online shopping experience, so if you have any problems with your order, please contact our happy customer service team.